Warranty support

B&S Commercial Kitchens Pty Ltd of 57 Plateau Road, Reservoir, Victoria (hereinafter called ‘B&S’) undertakes by this warranty, that B&S or its agent will pay for the cost of labor and parts which B&S, or its agent find defective for:

• K+ Range – Eighteen (18) months from date of installation/hand over for projects.

• B+S Black Range – Twenty four (24) months from date of installation/hand over for projects.

• Verro Range – Twenty four (24) months from date of installation/hand over for projects.

• Rapid Range – Twenty four (24) months from date of installation/hand over for projects.

• SCooker Range – Twenty four (24) months from date of installation/hand over for projects.

The liability of B&S under this warranty is limited to the repair or replacement of defective goods or components. All other costs including, without limitation, cartage, carriage and installation shall be borne by the purchaser.
This warranty is not transferable. Warranty is only offered to the original purchaser – end user.

IMPORTANT

Prior to requesting a service call, please be sure that cooking equipment is being used and maintained in accordance with the instruction manual provided with your cooking equipment. Please also be sure that your cooking equipment has been installed in accordance with the manual by a qualified installer. All cooking equipment must be commissioned by the installer upon completion of installation. Failure of these procedures will result in non-warranty service costs.

Warranty labor is supplied free of charge during business hours (8 a.m. to 4 p.m. AEDST) Monday to Friday. Should warranty work be requested outside of our normal working hours or on public holidays a labor charge will be applied equivalent to a normal hour rate, with out of hours penalty rates. Penalty rates amount must be borne by the purchaser. Claims for non-covered parts, no faults found, travel over 100km round trip or 2 or more hours of travel time from B+S Reservoir or B+S nominated service agent, or other items outside our standard terms and conditions will be chargeable. Note: Any additional time spent on site due to required inductions etc. is not covered by warranty.

1. This warranty applies only for mainland Australia and Tasmania, and does not cover any service consequent upon accident, alterations, misuse, fire, flood or act of God. Warranty for New Zealand is twelve (12) months parts and labor for K+, B+S Black & Verro Ranges.
2. This warranty is valid only if the appliance has been installed in accordance with local regulations by a duly authorised person, and the B&S installation instructions provided with the appliance. If in doubt, please contact B&S or their representative for further information. No responsibility will be accepted for defects or damages by improper installation, for changes to the product not authorised by B&S or for the operation outside the technical specifications of the appliance.
3. his warranty is conditional upon the appliance being used in normal commercial catering operations.
4. This warranty is the only express warranty given by the Company. No person has authority to change or to add to these obligations and liabilities.
5. The Company has the right to determine whether or not a fault is caused by faulty workmanship or material, defective part or negligence.
6. This warranty does not apply to any loss suffered through or resulting from the non-operation or the ineffective operation of the cooking appliance or any part of the cooking appliance.
7. While the goods are in custody of the seller for investigation or repair, they shall be at the risk of the purchaser and no liability shall attach to the Company, its servants or agents for any damage occasioned to, or loan of, the goods whatsoever.
8. All warranties are non-transferable and are only applicable to the original end user (purchaser). Warranty only applies to products purchased from B+S or an authorised B+S Distributor.
9. All warranty work must be carried out by a B+S approved service technician.
   The Purchaser must give notice to the Company immediately upon it becoming aware of the alleged defect and in any event before the expiration of the appropriate warranty period. B+S will endeavor to have a service technician on site for all warranty service requests within a 24 hour period or by end of next business day at the latest. All warranty requests must be made online at www.bscommercialkitchens.com or by following link at https://bscommercialkitchens.com/request-a-warranty-service-call/. When completing online service call, customer will be asked for credit card details as security, in the case service call turns out to be a non-warranty issue. Where it is possible to do so, B+S will provide buyer with an estimate of repair costs prior to costs being incurred by B+S. Estimates may be given by B+S in stages, based on travel costs for further assessment etc. Details of the installer such as contact name, business name, telephone number and license number MUST be provided to avoid any delays.
10. Nothing in this warranty, however, shall be construed as affecting any rights you may have under the Trades Practices Act or any other Commonwealth or State Legislation which gives you rights which cannot be modified or excluded by agreement.

SPECIAL PROVISIONS – NOT COVERED BY WARRANTY

• • Consumable items such as glass, ceramics, light globes, infrared or quartz tubes and electrical controls or elements, water filters and fuses or re-setting of safety devices such as circuit breakers.
• • Electrical components damaged as a result of a power surge.
• • chemicals other than those recommended by B+S, accidental damage, misuse or negligence or failure to take reasonable care.
• • Cleaning of spark and ignition sensors is not covered by warranty. Damage caused by oils, water and foodstuffs falling into burners or pilots will not be covered under warranty.
• • Cleaning of burners due to blockage of burner orifices caused by foodstuffs and/or oils is not covered by warranty.
• • Breakage of pilot knobs, knee valve handles and knee wands are not covered under warranty.
• • Thermocouples, door seals, piezo leads and ignitors are only covered by twelve (12) months parts and labor across K+, B+S Black, Verro and Rapid Ranges
• • Replaced parts under warranty are only covered for three (3) months from date of service call when parts are replaced.
• • Seizure of gas cocks and knobs.
• • Cleaning/clearing of blocked drains.
• • Damage caused by lime scale and/or corrosion.
• • Parts not supplied by B+S or a B+S authorised service technician.
• • Damage caused by rodents and insects
• • Scheduled general maintenance.
• • Normal wear and tear of parts.
• • Filters for DSK Deck Steamers.
• • Damage to the induction glass is not covered by warranty.
• • Scratching of powder coated panels and chrome plates is not covered by warranty.

Additional costs are payable for:

Accommodation, cost of transport such as flights/ferries, poor access and waiting times. For all valid claims under this warranty, B+S will, at its discretion, either repair the product, replace the product with a product that is at least equivalent to the original product in function and quality, or refund the purchase price. When a product or part is replaced or refunded, any replaced product or part becomes the property of B+S.