Request a Warranty Service Call

Standard Warranty Conditions

B&S Commercial Kitchens Pty Ltd of 57 Plateau Road, Reservoir, Victoria (hereinafter called ‘B&S’) undertakes by this warranty, that B&S or its agent will pay for the cost of labour and parts which B&S or its agent find defective for:

• K+ Range – eighteen (18) months from date of installation/hand over for projects.

• B+S Black Range – twenty four (24) months from date of installation/hand over for projects.

Verro Range – thirty six (36) months from date of installation/hand over for projects.

The liability of B&S under this warranty is limited to the repair or replacement of defective goods or components. All other costs including, without limitation, cartage, carriage and installation shall be borne by the purchaser.

IMPORTANT 

Prior to requesting a service call, please be sure that cooking equipment is being used and maintained in accordance with the instruction manual provided with your cooking equipment. Please also be sure that your cooking equipment has been installed in accordance with the manual by a qualified installer. All cooking equipment must be commissioned by installer upon completion of installation. Failure of these procedures will result in non-warranty service costs.

Warranty labour is supplied free of charge during business hours (8 a.m. to 4 p.m. AEDST) Monday to Friday. Should warranty work be requested outside of our normal working hours, a labour charge will be applied equivalent to a normal hour rate, with out of hours penalty rates. Penalty rates amount must be borne by the purchaser. Claims for non-covered parts, no faults found, travel over 100km or other items outside our standard terms and conditions will be chargeable. Note: Any extra time spent on site due to required inductions etc. is not covered by warranty. 

  1. This warranty applies only for mainland Australia and Tasmania, and does not cover any service consequent upon accident, alterations, misuse, fire, flood or act of God. Warranty for New Zealand is twelve (12) months parts and labour for K+, B+S Black & Verro Ranges.
  2. This warranty is valid only if the appliance has been installed in accordance with local regulations by a duly authorised person, and the B&S installation instructions provided with the appliance. If in doubt, please contact B&S or their representative for further information. No responsibility will be accepted for defects or damages by improper installation, for changes to the product not authorised by B&S or for the operation outside the technical specifications of the appliance.
  3. This warranty is conditional upon the appliance being used in normal commercial catering operations.
  4. This warranty is the only express warranty given by the Company. No person has authority to change or to add to these obligations and liabilities.
  5. The Company has the right to determine whether or not a fault is caused by faulty workmanship or material or that any part is defective.
  6. This warranty does not apply to any loss suffered through or resulting from the non-operation or the ineffective operation of the cooking appliance or any part of the cooking appliance.
  7. This warranty does not extend to goods and components thereof manufactured either entirely or substantially of glass or similar substances, light globes, infrared or quartz tubes and electrical controls or elements.
  8. While the goods are in custody of the seller for investigation or repair, they shall be at the risk of the purchaser and no liability shall attach to the Company, its servants or agents for any damage occasioned to, or loan of, the goods whatsoever.
  9. All warranties are non-transferable and are only applicable to the original end user (purchaser).
  10. All warranty work must be carried out by a B+S approved service technician.
  11. Nothing in this warranty, however, shall be construed as affecting any rights you may have under the Trades Practices Act or any other Commonwealth or State Legislation which gives you rights which cannot be modified or excluded by agreement.
  12. SPECIAL PROVISIONS – NOT COVERED BY WARRANTY
    • Cleaning of spark and ignition sensors is not covered by warranty. Damage caused by oils, water and foodstuffs falling into burners or pilots will not be covered under warranty.
    • Cleaning of burners due to blockage of burner orifices caused by foodstuffs and/or oils is not covered by warranty.
    • Breakage of pilot knobs, knee valve handles and knee wands are not covered under warranty.
    • Thermocouples, piezo leads and ignitors are only covered by twelve (12) months parts and labour across K+, B+S Black and Verro ranges.
    • Seizure of gas cocks and knobs.
    • Cleaning of blocked drains.
    • Damage caused by lime scale and/or corrosion.
    • Parts not supplied by B+S or a B+S authorised service technician.
    • Damage caused by rodents and insects.
    • Scheduled general maintenance.
    • Normal wear and tear of parts.
    • Filters for DSK Deck Steamers

Additional costs are payable for: Accommodation, cost of transport such as flights/ferries, poor access and waiting times.

  • To obtain the benefit of this warranty, the purchaser/installer must:
    • Complete the ‘Warranty Activation’ form and return it to B+S.
    • Give notice to the Company immediately upon it becoming aware of the alleged defect and in any event before the expiration of the appropriate warranty period.
  • IMPORTANT: WARRANTY IS NOT VALID UNTIL WARRANTY ACTIVATION FORM IS COMPLETED AND RECEIVED BY B&S COMMERCIAL KITCHENS PTY LTD within 14 days after installation in order for any service calls to be approved. The form is attached to the unit as well as available on our website and must be filled with appropriate content.
  • Failure to return Warranty Activation Form will result in reversion to standard B+S Service Warranty Terms of Twelve (12) months parts and labour.

B+S will endeavour to have a service technician on site for all warranty service requests within a 24 hour period or by end of next business day at the latest. All warranty requests must be in writing by either lodging a warranty request through B+S website or be emailing clientservices@bscommercialkitchens.com. Details of installer such as contact name, business name, telephone number and license number must be provided to avoid any delays.

Submit a Service Request Form

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    Not all issuses are warranty issues. Have you checked the following?




    TERMS AND CONDITIONS


    PLEASE NOTE: Warranty call-outs occur Monday to Friday between 8.00 AM and 5.00 PM (except public holidays). Any calls outside these times will be subject to penalty rates. Claims for non-covered parts, no faults found, travel over 100 KM or other items outside our standard terms and conditions will be chargeable. Credit card details are required as security before a service technician can attend unless otherwise agreed. A member of our service department will contact you for these details. Your credit card will only be charged should the service call be deemed a non-warranty issue. A copy of the invoice will be emailed/posted to you in due course if this is the case.