Request a Warranty Service Call

Prior to requesting a service call, please be sure that cooking equipment is being used and maintained in accordance with the instruction manual provided with your cooking equipment. Please also be sure that your cooking equipment has been installed in accordance with the manual by a qualified installer. All cooking equipment must be commissioned by installer upon completion of installation. Failure of these procedures will result in non-warranty service costs.

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      Contact Details

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    Contact Details

    Warranty details

    Product Information

    Not all issuses are warranty issues. Have you checked the following?


    PLEASE NOTE: Warranty call-outs occur Monday to Friday between 8.00 AM and 5.00 PM (except public holidays). Any calls outside these times will be subject to penalty rates. Claims for non-covered parts, no faults found, travel over 100 KM or other items outside our standard terms and conditions will be chargeable. Credit card details are required as security before a service technician can attend unless otherwise agreed. A member of our service department will contact you for these details. Your credit card will only be charged should the service call be deemed a non-warranty issue. A copy of the invoice will be emailed/posted to you in due course if this is the case.