Request a Warranty Service Call

Prior to requesting a service call, please be sure that cooking equipment is being used and maintained in accordance with the instruction manual provided with your cooking equipment. Please also be sure that your cooking equipment has been installed in accordance with the manual by a qualified installer. All cooking equipment must be commissioned by installer upon completion of installation. Failure of these procedures will result in non-warranty service costs.

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Not all issuses are warranty issues. Have you checked the following?

Certificate of Compliance stating unit/s have been commissioned, meaning that correct gas pressures have been adjusted according to the Manual/Data Plate attached to the unit/s

TERMS AND CONDITIONS

I hereby acknowledge having read the B+S Operational Manual and Warranty Terms and Conditions.I accept the Standard Warranty Conditions as stated above.

PLEASE NOTE: Warranty call-outs occur Monday to Friday between 8.00 AM and 5.00 PM (except public holidays). Any calls outside these times will be subject to penalty rates. Claims for non-covered parts, no faults found, travel over 100 KM or other items outside our standard terms and conditions will be chargeable. Credit card details are required as security before a service technician can attend unless otherwise agreed. A member of our service department will contact you for these details. Your credit card will only be charged should the service call be deemed a non-warranty issue. A copy of the invoice will be emailed/posted to you in due course if this is the case.

Please enter Credit Card Details :

In order to place a Warranty Service Call, a prepayment of $275.00 incl. GST (Service Call + 1 hour of Labour) is required before a Warranty Service Call can be arranged.

The purpose of prepayment is to act as a ‘security’ in the event that the service call turns out to be a non-warranty issue such as incorrect installation, misuse, lack of maintenance, wear and tear.

In the event that the service call is deemed to not be covered by Warranty, the security that has been prepaid will settle the Service Call Out Fee and first hour of Labour. All additional charges such as parts, materials, parking and additional time spent will be settled post-service using the same card details.

We will provide you with a Tax Invoice and a copy of all approved receipt(s) to your nominated email address should the service call be deemed to not be covered by Warranty

Should the service call be deemed to be covered by Warranty, a full refund will be processed back to you within 48-72 business hours.

Alternatively, should you choose to receive a written quotation before any non-warranty service works are carried out, please tick below box.

I would like to receive a written quotation before any non-warranty service is carried out.

A written quotation will then be sent to your nominated email address once a service report is received from technician.

However, please bear in mind that this method will cause delays with the repairs as another service call will then need to be booked in if you choose to proceed with quote. Full payment of second service call will also be required before work can proceed.