Warranty Details

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Name of person requesting service *

Business / Shop name *

Email Address *

Mobile Number *

Phone Number (site) *

Location (large sites only)

Name of person on site *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

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Company Purchased From

Date of Installation (This acts as warranty start date)

Product Information

Choose an Option *

Model Number *

Serial Number *

Description of Fault *

Product Information

Add Product…

Not all issuses are warranty issues. Have you checked the following? *

Certificate of Compliance stating unit/s have been commissioned, meaning that correct gas pressures have been adjusted according to the Manual/Data Plate attached to the unit/s

Terms and Conditions *

I hereby acknowledge having read the B+S Operational Manual and Warranty Terms and Conditions.
I accept the Standard Warranty Conditions as stated above.

PLEASE NOTE: Warranty call-outs occur Monday to Friday between 8.00 AM and 5.00 PM (except public holidays). Any calls outside these times will be subject to penalty rates. Claims for non-covered parts, no faults found, travel over 100 KM or other items outside our standard terms and conditions will be chargeable. Credit card details are required as security before a service technician can attend unless otherwise agreed. A member of our service department will contact you for these details. Your credit card will only be charged should the service call be deemed a non-warranty issue. A copy of the invoice will be emailed/posted to you in due course if this is the case.

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Please enter Credit Card Details :

In the event the service call turns out to be a non-warranty issue, your credit card will be charged for the call out and/or repairs.

We will provide you with a Tax Invoice and a copy of the Credit Card Receipt to your nominated email address should the service call be deemed non-warranty.

Alternatively, should you choose to receive a written quotation before any non-warranty service works are carried out, please tick below box.

Checkboxes

I would like to receive a written quotation before any non-warranty service is carried out.

A written quotation will then be sent to your nominated email address once a service report is received from technician.

However, please bear in mind that this method will cause delays with the repairs as another service call will then need to be booked in if you choose to proceed with quote. Full payment of second service call will also be required before work can proceed.

Note: We will send a $1 charge request to your bank to verify your identity and validate your credit card. This charge is a temporary hold, and the funds will be released back to your account within a few days if it’s a warranty issue.

Amount

Stripe Credit Card *

Request a Warranty Service Call

Please enter Credit Card Details :